Refund policy

Last updated: July 21, 2026

At MyTeethLab, your satisfaction is our priority. Please read this policy carefully before making a purchase. By completing a purchase on myteethlab.com, you agree to the terms outlined below.

📌 Quick Summary: We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, contact us within 30 days of delivery and we will work with you to find a resolution.

1. Our 30-Day Satisfaction Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Your request is made within 30 days of the confirmed delivery date
The product is unused, unopened, and in its original packaging
You provide proof of purchase (order number or confirmation email)
The item was purchased directly from myteethlab.com

⚠️ Non-Returnable Items:

Opened or used products (for hygiene and safety reasons)
Items damaged due to misuse, negligence, or improper storage
Products returned without prior authorization
Items purchased on sale or with a discount code (store credit only)
Gift cards

3. How to Initiate a Return

Email us at support@myteethlab.com with the subject line: "Return Request – Order #[your order number]"
Include your name, order number, reason for return, and a photo of the product if applicable
We will respond within 2 business days with return instructions
Do not send items back without receiving return authorization — unauthorized returns will not be accepted

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days
Partial refunds may be issued for items that show signs of use or are returned incomplete
Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product)
If your refund is not received after 10 business days, please contact your bank or payment provider before contacting us

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at support@myteethlab.com with photos of the damage within 7 days of delivery.

6. Wrong or Damaged Items

If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery. We will:

Send a replacement at no additional cost, OR
Issue a full refund including shipping

Please include photos of the item and packaging when contacting us.

7. Return Shipping Costs

If the return is due to our error (wrong item, defective product): we cover return shipping
If the return is due to customer preference (changed mind, ordered wrong quantity): the customer is responsible for return shipping costs

8. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped. To cancel, email support@myteethlab.com immediately with the subject line: "Cancel Order – #[your order number]"

Once an order has been shipped, it cannot be cancelled and must go through the return process.

9. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving all issues fairly and promptly. Initiating a chargeback without first contacting us may result in your account being flagged and future orders being declined.