Shipping policy

Last updated: July 19, 2026

Thank you for shopping with MyTeethLab. Below you will find all information regarding our shipping practices, delivery times, and related policies.

📌 Quick Summary: We ship exclusively within the United States. Orders are typically processed within 1–3 business days and delivered within 5–12 business days.

1. Shipping Destinations

We currently ship exclusively to addresses within the United States. We do not ship to:

International addresses
PO Boxes or APO/FPO addresses
US territories (Puerto Rico, Guam, US Virgin Islands) — subject to availability

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Times & Methods

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–12 business days	Free on orders over $35 / $4.99 otherwise
Expedited Shipping	3–5 business days	$9.99

* Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on carrier availability, location, and other factors.

4. Order Tracking

Once your order is shipped, you will receive an email with your tracking number. You can track your order through:

The carrier's website (USPS, UPS, FedEx, or similar)
Your order confirmation email

Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

5. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window:

Check your tracking information for updates
Contact the carrier directly with your tracking number
If the issue is unresolved, contact us at support@myteethlab.com

We are not responsible for delays caused by the carrier, weather conditions, natural disasters, or other circumstances beyond our control. However, if your package is confirmed lost by the carrier, we will send a replacement or issue a full refund.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@myteethlab.com. We can only modify the address if the order has not yet been shipped.

7. Undeliverable Packages

If a package is returned to us as undeliverable (refused, incorrect address, unclaimed), we will contact you to arrange reshipment. Additional shipping charges may apply. If we are unable to reach you within 14 days, we reserve the right to cancel the order and issue a refund minus the original shipping cost.